Privacy Policy

Our Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers’ needs.


What Information Do We Collect?

When you visit our web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and web site use information collected on an aggregate basis as you and others browse our web site.


Personal Information You Choose to Provide

For example, you may need to provide the following information:


  • Name
  • Website URL information
  • Email address
  • Home and business phone number


In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.


Web Site Use Information

Similar to other commercial web sites, our web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server logs to collect information about how our web site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our web site, and the web sites visited just before and just after our web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.


How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity to opt out of any such lists.


What Are Cookies?

Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user’s transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.


How Do We Use Information We Collect from Cookies?

We use web site browser software tools such as cookies and web server logs to gather information about our web site users’ browsing activities, in order to constantly improve our web site and better serve our customers. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our web site to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.


How Do We Protect Your Information?

We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.


Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, web site traffic patterns and related web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.


What about Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.


What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by web sites linked to or from our web site nor the information or content contained therein.


Terms And Conditions

Typographical or omission errors may occur in prices, descriptive copy, or photography. Creative GiftBasket Designs reserves the right to correct these errors or withdraw the offer. Specifications, colors, legal restrictions, prices, and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better value that varies from our catalog description.


Our terms are payment with your order.

We accept Cash, Check, Visa, Mastercard, Discover, $CGBDesigns (using Cash App).


Available for phone orders only, to physical street addresses in the continental U.S.  Not available for P.O. Box, or APO/FPO addresses or international addresses.  Additional charges will apply.


Shipping and handling charges are based on the weight of your order and the destination of your package.  Due to restricted delivery areas, excessive weight, or over sized packages that cannot be serviced by one carrier, we may be forced to substitute carriers when necessary.  We will select the most economical method of shipment.


We do not accept international orders.


We value the trust that you place in Creative GiftBasket Designs and we are committed to respecting your privacy and the security of your personal information, therefore we do not share our customer information or addresses with outside sources for marketing or solicitation purposes.


We do not accept returns.  All sales are final. 

We do not retrieve gifts that have been delivered and redeliver them to a new recipient.

For packages damaged during shipping or items missing (except for those on back order), please follow these instructions:


  1. Keep the original packaging.
  2. Call 330-348-7604 for assistance.


Communication Opt Out

If you wish to opt out of receiving offers directly from Creative GiftBasket Designs, you can unsubscribe by following the opt-out instructions in the emails that we send you located at the footer of the communication. We can also be reached by postal mail at PO Box 891, Twinsburg, Ohio 44087 or by phone at 330.348.7604. 

Collapsible content

What is the process for creating a custom gift?

Once we gather details from the gift giver, we invoice them for payment, the gift is created and delivered or shipped

How long does it take to create a custom gift?

24 hours to 1 week depending on the customization of the gift.

How much does a custom gift cost?

You set the budget for the gift. If you want to spend $100 we will design the gift to fit within that budget.

What is the minimum order quantity for a custom gift?

For personal gifts, we do not require a minimum quantity to order.

For corporate gifts, we require a minimum of 10 gifts.

Can I order a custom gift online?

Yes. Check out of Custom Gift Collection.

What is the turnaround time for a custom gift?

48 hours to 1 week depending on the customization of the gift.

How can I track my custom gift order?

We provide status updates throughout the entire order process.

How do I contact customer service about my custom gift order?

How do I contact customer service about my custom gift order?