FAQ

How can I create an account on your website?

To create an account, click on the “Sign Up” or “Account” button at the top of our website. Enter your details, and you’ll be able to save your information for faster checkout and track your orders.
Is my personal and payment information secure?

Yes, we take your privacy and security seriously. Our website uses encryption and secure payment processing to protect your personal and payment information.
Can I track my order online?

Yes, once your order has been processed, you’ll receive a tracking number via email. You can use this to track the status of your delivery online.
What payment methods do you accept?

We accept all major credit cards, debit cards, and PayPal. Payments can be made securely through our online store at checkout.
Do you offer discounts for bulk orders or corporate clients?

Yes, we provide discounts for bulk purchases and corporate orders. Contact us to discuss your needs, and we’ll be happy to create a custom pricing package for you.
Are there any additional fees for customization or delivery?

Customization may include a small additional fee depending on the complexity of your request. Delivery fees vary based on location and shipping method, which will be calculated during checkout.
Do you offer seasonal or limited-edition items?

Yes! We love celebrating the seasons and special occasions with exclusive products. Look out for seasonal gift baskets, candy assortments, and holiday-themed treats that are only available for a limited time.
Do you host candy-making workshops or events?

We plan to offer fun workshops and events in the future, such as candy-making classes and gift basket design sessions. Follow us on social media or subscribe to our newsletter for updates on upcoming events.
Can you help plan gifts for weddings, baby showers, or other events?

Absolutely! We specialize in creating custom gift baskets, candy arrangements, and party favors for weddings, baby showers, corporate events, and more. Let us know your theme, preferences, and budget, and we’ll create something unforgettable for your special event.
Are you hiring?

Yes, we’re always looking for passionate and dedicated individuals to join our team. Check our website or contact us directly to learn about current job openings at Creative GiftBasket Designs and Sweet Surrender Candy Co.
How do I apply for an internship or job with your company?

To apply for an internship or job, send your resume and a brief cover letter to info@creativegiftbsketdesigns.com. Be sure to include the position or internship you’re interested in and any relevant experience or skills.
What kind of positions are available?

We offer part-time and full-time positions, as well as internships. Roles include customer service, gift basket assembly, candy arrangement design, marketing, and more. We also work with local colleges to provide unpaid internships for students interested in marketing, store design, website management, and social media.
Do you provide opportunities for individuals with mental health challenges?

Yes, we are committed to fostering an inclusive workplace and provide meaningful employment opportunities for individuals with mental health challenges. Our goal is to create a supportive environment where all team members can thrive.
How do I place an order?

You can place an order directly through our online store. Simply browse our products, add items to your cart, and follow the checkout process. For custom gift baskets or special orders, contact us via email or through our website.
What are your shipping options?

We offer standard, expedited, and express shipping options within the United States. Local delivery may also be available for customers in the Twinsburg, Ohio area. Shipping rates and delivery times will be calculated at checkout.
Do you offer same-day or next-day delivery?

Same-day or next-day delivery is available for local orders in the Twinsburg area, depending on the time the order is placed. For all other orders, expedited shipping options are available. Contact us for urgent requests, and we’ll do our best to accommodate.
Can I send a gift directly to the recipient?

Yes! You can provide the recipient’s address at checkout, and we’ll ensure your gift is beautifully packaged and delivered directly to them. You can also include a personalized message to make it extra special.
What are your delivery areas?

We deliver locally within a 30-mile radius of Twinsburg, Ohio area and ship nationwide within the United States. If you’re unsure whether we deliver to your area, feel free to contact us.
What is your return or refund policy?

Due to the nature of our products, we do not accept returns on gift baskets or perishable items. However, if there’s an issue with your order, such as damaged or incorrect items, please contact us within 48 hours of delivery, and we’ll work to resolve the issue promptly.
What does Creative GiftBasket Designs and Sweet Surrender Candy Co. offer?

Creative GiftBasket Designs specializes in custom and pre-designed gifts for every occasion, including holidays, special events, and corporate gifting. Sweet Surrender Candy Co. offers a wide variety of candy, from classic favorites to unique treats, as well as candy in bulk and items perfect for gifts.
Where are you located?

Our business is based in Twinsburg, Ohio. While Creative GiftBasket Designs currently operates online, our online store will be expanded for Sweet Surrender Candy Co. offerings. Stay tuned for updates on any future physical store openings!
Do you have a physical store, or are you online only?

At the moment, we operate primarily online, making it easy for customers to shop from anywhere. We plan to open a retail space soon where you can browse our candy selection and gift basket components in person.
What are your business hours?

Our online store is open 24/7 for your convenience. For customer service inquiries, we are available Monday through Friday from 9:00 AM to 7:00 PM EST.
How can I contact customer service?

You can reach us via email at info@creativegiftbasketdesigns.com or call us at 330-348-7604. You can also use the contact form on our website for any questions or concerns. We strive to respond within 24-48 business hours.
What types of candy do you sell?

Sweet Surrender Candy Co. offers a wide variety of candy, including classic chocolates, gummies, hard candies, licorice, nostalgic treats, seasonal favorites, and unique specialty items. Whether you’re shopping for yourself or creating a candy-themed gift, we have something for everyone!
Do you offer sugar-free or allergen-friendly options?

Yes, we carry sugar-free, gluten-free, and allergen-friendly candy options to accommodate various dietary needs. Be sure to check product descriptions or contact us for details on specific items.
Can I order candy in bulk for events or parties?

Absolutely! We offer bulk candy perfect for weddings, birthday parties, corporate events, and other celebrations. You can select from a range of colors and themes to match your event perfectly.
Do you make custom candy arrangements or favors?

Yes, we create custom candy arrangements and party favors for all occasions. Whether you need candy bouquets, gift bags, or themed displays, we can design something special to fit your needs.
What types of gift baskets do you offer?

We offer a wide variety of gift baskets tailored for holidays, special occasions, life events, and corporate gifting. Whether you're celebrating a birthday, welcoming a new baby, or sending a thoughtful thank-you, we have options to suit your needs.
Can I customize a gift basket?

Absolutely! We specialize in made-to-order gift baskets. You can choose the items, themes, and colors to create a truly personalized gift for your recipient.
Do you have pre-designed gift baskets for holidays or special occasions?

Yes, we offer a selection of beautifully pre-designed gift baskets for popular holidays such as Christmas, Valentine’s Day, Easter, and Mother’s Day, as well as special occasions like weddings, anniversaries, and graduations.
What items can be included in a custom basket?

You can include a variety of items such as gourmet snacks, candy, home decor, bath and body products, pet supplies, baby items, and more. If you have something specific in mind, let us know, and we’ll do our best to include it!
Do you offer corporate gift baskets?

Yes, we provide corporate gifting solutions perfect for client appreciation, employee recognition, or holiday gifting. We can even incorporate your company’s branding or logo for a personalized touch.
What is the process for ordering a custom gift basket?

Ordering a custom gift basket is easy! Simply contact us via email or through our website with your preferences, such as theme, items, and budget. We’ll work with you to design the perfect basket and provide a quote before proceeding.